When you place an order, we will automatically send it to you.
"Order confirmation email"We are sending you.
If you have set up anti-spam mail
There is a possibility that the email will not arrive.
『@bside-label.com』Please set your settings so that you can receive emails from
"WEBSHOP inquiry form"If you would like to contact us, please contact us.
We will resend your order confirmation email.
(Others)
・There is an error in the email address you registered.
・Only receive emails from smartphones (carriers), set to reject PC emails
・Email folder capacity is full
The setting method differs depending on the email software you are using.
Please check the help/instruction manual of the software you are using.
Please set it up.

It is stated in the "Order Confirmation Email" that you receive after completing your order.
Please confirm.

As a general rule, we do not accept cancellations due to customer convenience after the product has been shipped.

We will accept cancellations for items that have not yet been shipped.
"WEBSHOP inquiry form"than
Please include your order numberPlease contact us.
*For replies to inquiries
It may take about a week.
Please contact us as soon as possible if you wish to cancel.

*In case of cancellation after payment
●Credit card/QR code payment
We will handle cancellations.
Please contact us using the "WEBSHOP inquiry form".
The timing of credit refund varies depending on the credit card company you use.
Please contact your credit card company.
 Please contact PayPay Co., Ltd. directly for the timing of refunds for QR code payments.
●Convenience store payment/bank transfer
Refunds will be made by bank transfer.
Please fill in all the items below.
Please contact us using the "WEBSHOP inquiry form".
・Financial institution name
・Branch name
・Deposit type
・Account number
・Account name
Transfer fees for refunds will be borne by the customer.
Thank you for your understanding.

We apologize for the inconvenience, but some cancellations/changes may be made after the order is completed.
(Product contents, payment method, delivery method, etc.) cannot be accepted.
If you wish to make changes, please cancel your order and place a new order.
We will handle the cancellation procedure.
"WEBSHOP inquiry form"Please contact us.

You can use the following payment services.

●Credit payment
(Visa/JCB/MasterCard/American Express)
●Convenience store payment
(7-Eleven/Lawson/FamilyMart
Ministop/Daily Yamazaki)
●QR code payment
(PayPay)
●Bank transfer
Mitsubishi UFJ Bank, Ltd.
Shinsaibashi branch store number 031
Account number: Ordinary 4868736
Subscriber name B) Bside Label

*For overseas shipping, only credit card payment is available.

Please fill in the following items.
"WEBSHOP inquiry form"Please contact us.
・Name of the holder
・Transfer date
・Transfer amount
・Order number
*The order number will be included in the "order confirmation email" that will be automatically sent after your order is completed.
Please check it as it is listed.
Once confirmed, we will send you a payment completion email.
*Please enter your order number to ensure smooth confirmation of payment.
*It usually takes 2-3 days to confirm your payment.
If you have not entered your order number,
We are taking additional time, so
Thank you for your understanding.

Please allow 2-3 days for your payment to be confirmed.
Regarding deposits where the "order number" was not entered at the time of deposit,
It may take some time to confirm your payment.
Please be sure to enter your information.
In addition, if payment confirmation cannot be confirmed smoothly,
The bank you used may contact you directly.
Thank you for your understanding.

The product will be shipped within 7 days after payment is confirmed.
You will receive it approximately 10 days after the date of payment.
Please note that we cannot accept requests for specific delivery dates.

For customers paying by credit card, on the order date,
For customers who paid at a convenience store or by bank transfer, if you do not receive a shipping email after 7 days from the date of payment, please
We apologize for the inconvenience, but"WEBSHOP inquiry form"than
Please contact us.

*Overseas delivery will be shipped within 14 days from the date of order.

Delivery will be made 2-3 days after receiving the "shipping completion email".
(Delivery times may vary depending on the destination prefecture.)
In addition, delivery via Yu-Packet (Japan Post) is by post.
Please check your post.

If the product does not arrive after 3 days,
There may be a problem during delivery, so please
We apologize for the inconvenience, but"WEBSHOP inquiry form"than
Please contact us with your order number.

We apologize for the inconvenience, but we are unable to accommodate detailed specifications regarding delivery methods.
Please contact the delivery company.

I am very sorry.
Convenience store pickup is not available.

If you wish to receive a receipt, please be sure to contact us before completing your order.
Please note that we cannot accept requests for issuance after completion.

in the notes section of the shopping cart screen.
・Your desired name
・Proviso contents
If you fill this out, we will enclose a receipt.

Within 7 days after receiving the product
Call or"WEBSHOP inquiry form"than
(When contacting us using the WEBSHOP inquiry form, we would appreciate it if you could attach a photo of the product you have.)
We will replace it with a non-defective item at our shipping cost.
*If there is no substitute product, we will refund the full price of the product.
*Please note that we cannot accept returns for the following reasons.
・Products that have been used once
・Returns and exchanges due to customer convenience
・If the product is damaged, soiled, or lost after being used by the customer.
・If the product is returned without contacting us after receiving the product.
・If the item is returned without contacting us

WEBSHOP does not provide services that include wrapping or attaching separate bags to products.
Please note that only the product will be shipped.