International Shipping
International Shipping
Welcome to B-SIDE LABEL online shop!
We're happy to have you here.
IMPORTANT NOTICE
Where We Ship
We currently ship to 18 countries.
We are continuously working to expand our shipping destinations so that more customers around the world can enjoy our products.
We'll update this page when new shipping destinations become available.
Countries We Ship To
＊United States: Temporarily suspended
【Asia】
Hong Kong / Indonesia / Philippines / Singapore / South Korea / Taiwan / Thailand
【Oceania】
Australia / New Zealand
【North America】
Canada / United States
【Europe】
France / Germany / Italy / Netherlands / Spain / Switzerland / United Kingdom
Restricted Items
- Due to licensing restrictions, products featuring officially licensed characters are only available for sale within Japan.
- Some items cannot be shipped internationally at this time (except "Sonic the Hedgehog" and "Hatsune Miku").
- For this reason, an error may be displayed on the checkout page. We kindly ask for your understanding in advance.
Shipping Time
- Orders are typically shipped within approximately 14 days after purchase.
- Delivery may take longer depending on your location and customs procedures.
- If you have not received a shipping confirmation email after 14 days, please contact us.
- Once your order has been shipped, you can track your package using the tracking number provided in the shipping confirmation email.
*Delivery may take longer during year-end holidays, public holidays, or customs procedures.
Shipping Fees
- Shipping fees are automatically calculated based on the total weight of your order. This includes both the product(s) and necessary packaging materials such as envelopes, boxes, and protective materials.
- Please note that the actual shipment weight may vary depending on packing methods and order contents.
- However, the shipping fee displayed at checkout is the final and confirmed amount.
Duties & Taxes
Orders shipped outside of Japan may be subject to import duties, taxes, or customs fees depending on the destination country.
These charges are determined by your local customs office and are the responsibility of the customer.
We recommend checking with your local customs or postal authority for more information before placing your order.
Payment
We accept credit card payments only (Visa / Mastercard / American Express / JCB).
Cancellations & Returns
- We do not accept returns or exchanges for international orders.
- Orders cannot be canceled or refunded once they have been shipped.
- Orders can be canceled only before shipment. If you wish to cancel, please contact us via the inquiry form with your order number.
- Please note that responses to inquiries may take up to one week. If you wish to cancel, please contact us as early as possible.
- We do not accept partial cancellations or changes to order details after an order has been completed. If you wish to make changes, we will process the cancellation on our end, and you will need to place a new order.
- EMS shipments may be returned if they are not collected within the holding period. We kindly ask for your cooperation in ensuring timely receipt of your order.
- If a package is returned due to customer-related reasons, reshipment is possible only if the additional shipping fee is paid. If you do not wish to have it reshipped, we will refund the product price only (excluding the original shipping fee) to the original payment method.
