・An error message may appear temporarily. You may have received an email from us at the email address you entered, so please check it again.

・There may be a problem with your device.

Please try clearing your device's cache and cookies.

We apologize for the inconvenience, but if you still have problems after trying it, please let us know."WEBSHOP inquiry form"Please contact us.

・The email address you entered may be incorrect. Please check the information you entered.

It is also possible that the email address you registered with is incorrect rather than the email address you entered. If this does not solve the problem, we apologize for the inconvenience."WEBSHOP inquiry form"Please contact us.

- Your password may be incorrect. If you have forgotten your password, please click "Forgot your password?" at the bottom of the account login screen to reissue it and log in.

・The email address may be incorrect, so please check the email address again.

- Emails will not be sent to email addresses that are not registered. Please be sure to enter the email address you registered with.

*If you have set anti-spam mail settings, you may not receive the email, so please set your settings so that you can receive emails from "@bside-label.com".

Please reissue your password by clicking "Forgot your password?" at the bottom of the account login screen.

*Please confirm before recreating your account. When creating a password for account registration, if you use a half-width double-byte space at the beginning or end of your password, an error may occur when logging in.

*If you are unable to reset your password, please contact us before re-creating your account."WEBSHOP inquiry form"Please contact us.

*Please create a password using at least 5 half-width characters, including alphanumeric characters.

Available for free.

・If you use the service while logged in, you will receive 1 point for every purchase of 200 yen (excluding tax).

*Available at both directly managed stores and WEBSHOP.

・Account pageIf you have registered your date of birth and set up to receive birthday coupons, you will receive a birthday coupon in your birthday month. About birthday couponsherePlease check.

・You can check your past purchase history.

Account pageYou can change your email address, address, and date of birth (limited number of times).

For more detailsherePlease check

We will delete your account.herePlease contact us.

*Please note that it may take several days for the withdrawal process to be reflected.

・Can be used at directly managed stores and WEBSHOP as ``1 point = 1 yen''.

・If you accumulate 500 points at the directly managed store, you can exchange it for an Aurora sticker or customize the original sticker by changing its color or text. (Some stickers cannot be customized, so please ask our store staff for details.)

We are planning to prepare new content other than sticker customization in the future, so please look forward to it.

If you use a directly managed store and points are not awarded correctly, or if you would like to add points later, you can add points for 30 days from the date of purchase.

*For items without a deadline, points can be awarded indefinitely.herePlease contact us.

We apologize for the inconvenience, but paper point cards will end at the end of February 2023. Please note that it is not possible to transfer to digital points.