International Shipping


【Notice of Delivery Delay to Austria/ updated October27,2023】

Due to processing delays and congestion at airport warehouses in Australia, there have been delays in the delivery of mail to Australia.
Please be advised that there may be delays in the delivery of mail to Australia for the time being. Thank you for your kind understanding.

【Due to a change in shipping methods effective October 3
Shipping charges will change due to a change in shipping methods.】

International shipping will not be available until October 3 due to maintenance caused by a review of shipping rates. We apologize for any inconvenience this may cause.

『After October 3rd, 2023』

★Free shipping for orders over 10,000 yen

★Orders less than 10,000 yen 
Zone 1: 810 yen for shipping
(Countries in Zone 1)
Korea, Taiwan, Hong Kong, Singapore, Thailand

Zone 2: 840 yen for shipping
(Countries in Zone 2)
Australia, New Zealand

Zone 3: 970 yen for shipping
(Countries in Zone 3)
Currently no countries are available for shipping.

Zone 5: 1,010 yen for shipping
(Countries in Zone 5)
Currently no countries are available for shipping.

「Orders placed before September 30」
★Free shipping for orders over 10,000 yen
★Orders less than 10,000 yen will be shipped at 820 yen

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【Important notice regarding shipping due to COVID-19】
We're unable to ship to the United States, and Canada,
Italy temporarily, until further notice.
For other countries,
delivery time may be longer than usual.

【Important notice regarding shipping due to the situation in Ukraine】
We're unable to ship to the UK, Germany, and France temporarily, until further notice.
For other countries,
delivery time may be longer than usual.
★Due to COVID-19, we are temporarily unable to ship to the USA, Canada, and Italy.

★We currently ship to, Australia, and Hong Kong, New Zealand, Singapore, South Korea, Taiwan, and Thailand.
★We plan to keep adding new shipping areas, so please check back often.
We can only ship original items outside of Japan at the moment.

※ Because of licensing restrictions,
our collaboration items are only available in Japan.
→Products listed on this page are collaboration products.


コラボ商品  ★ポケモン雑貨

★We regret that we do not accept returns for items shipped internationally.
Please be sure to confirm your order before placing it.

★Any order that has been shipped cannot be canceled and will not be refunded.
We are sorry, but we cannot accept partial cancellations or changes after an order has been completed.
If you wish to make changes, please cancel your order and place a new order.
We will deal with the cancellation procedure, so please do not contact us from the "WEBSHOP Inquiry Form".

★Payment is only accepted by credit card.
Please make sure to select "クレジットカード" when choosing your payment method.
"銀行振込" and "コンビニ決済" are available only for domestic deliveries.
Orders selected in error will be cancelled.
We will send you an e-mail to inform you of the cancellation, so please place your order again.
Your credit card will be charged when your shipment is sent.
A flat fare of 820 yen will be charged
for all international shipments and will be added to your payment.
※ Orders over 10,000 are shipped FREE.

★Orders shipping to destinations outside Japan may incur duties and taxes.
Please consult with your local customs or postal office for details
about your country's duties and taxes.
You are solely responsible for any import taxes, duties, or brokerage fees that may be incurred on your international shipment.

★If the country you wish to ship to does not appear on the checkout page,
please try the "katakana version".

★Shipping takes no more than
We ship in approximately 14 days after receiving your order.

Depending on your location and local customs clearance, it may take longer than 14 days for delivery.
If you have not received a shipping e-mail after 14 days.
please contact us.
The status of your order shipment after you receive the shipment email is
Please check the tracking number in the shipment completion e-mail.

★Please translate the following pages for other usage information.
Frequently Asked Questions List Page
https://shop.bside-label.com/pages/faq