よくあるお問い合わせ

About delivery and shipping charges

Q About shipping charges

A

●Nekopos (Yamato Transport)

・Shipping fee: 209 yen nationwide (tax included)
・Free shipping if the purchase amount is 5,000 yen (tax included) or more.

*Shipping costs are not included in the calculation.
*Applicable only to product costs of 5,000 yen (tax included) or more.
*If your order includes miscellaneous goods, please select "Takkyubin".

《Notes》
*Nekoposu issticker or applique only
For purchasing customers only
You can use it.
If you are ordering items other than stickers,
Please use courier service.
*Products with only stickers will be shipped via Nekoposu.
Depending on the weight, it may be delivered by courier with face-to-face pick-up.
Please note that we may have to ship the item.
*This will be delivered by post, so
If you live in a condominium or apartment
Please be sure to enter the building name.
There may be cases where we are unable to deliver due to an incorrect address.
*We do not provide a convenience store pick-up service.
Even if you order from a convenience store address,
Please note that this will be canceled.

●Takkyubin (Yamato Transport)

If the purchase amount is less than 5,000 yen (tax included) or
For orders that include miscellaneous goods, shipping charges will be as follows.

(Hokkaido) Hokkaido: 1,100 yen
(North Tohoku) Aomori prefecture, Iwate prefecture, Akita prefecture: 616 yen
(Tohoku Tohoku) Miyagi prefecture, Yamagata prefecture, Fukushima prefecture: 550 yen
(Kanto) Ibaraki prefecture, Tochigi prefecture, Gunma prefecture, Saitama prefecture,
Chiba prefecture, Tokyo, Kanagawa prefecture, Yamanashi prefecture: 495 yen
(Shin-etsu) Niigata prefecture, Nagano prefecture: 495 yen
(Northern land) Toyama prefecture, Ishikawa prefecture, Fukui prefecture: 440 yen
(Central part) Gifu prefecture, Shizuoka prefecture, Aichi prefecture, Mie prefecture: 440 yen
(Kanishi) Osaka prefecture, Kyoto prefecture, Shiga prefecture,
Nara prefecture, Wakayama prefecture, Hyogo prefecture: 440 yen
(China) Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture,
Tottori prefecture, Shimane prefecture: 440 yen
(Shikoku) Kagawa prefecture, Tokushima prefecture, Ehime prefecture, Kochi prefecture: 440 yen
(Kyushu) Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Kumamoto prefecture,
Oita prefecture, Miyazaki prefecture, Kagoshima prefecture: 495 yen
(Okinawa) Okinawa Prefecture: 1,100 yen

*Orders that include miscellaneous goods will be shipped only by courier service.

《Notes》
*If you live in a condominium or apartment
Please be sure to enter the building name.
There is a possibility that the product will not arrive.
*We do not provide a convenience store pick-up service.
Even if you order from a convenience store address,
We will cancel the
Thank you for your understanding.
*Pick-up will be in-person.

Q About the shipping time of the product

A

After we confirm your paymentwithin 7 dayswill be shipped, and what you will receive is:Within 10 days from the date of paymentIt becomes.
For customers paying by credit card, from the date of order; for customers paying by bank transfer, from the date of payment.If you do not receive the shipping email after 7 days or moreWe apologize for the inconvenience, but please feel free to contact us.
Please also note that we cannot accept specific delivery dates.

Q I received a shipping notification, but the product has not arrived.

A

Delivery will be made 2-3 days after receiving the "shipping completion email". (Delivery times may vary depending on the destination prefecture.) Also, delivery via Nekoposu (Yamato Transport) will be by post, so please check the post.

If you have not received the item more than 3 days after receiving the shipping completion email, there may be a problem during delivery, so we apologize for the inconvenience."WEBSHOP inquiry form"Please contact us with your order number.

Q Can it be delivered to a delivery box?

A

We apologize for the inconvenience, but we are unable to assist with specific delivery method specifications, so please contact the delivery company.

Q Is it possible to pick up at a convenience store?

A

We are very sorry. Convenience store pickup is not available.