Q. You will not receive your order confirmation email.
When you order, automatically to the customer "Order confirmation email"We are sending you. If you have set up spam mailing measures There is a possibility that the email will not arrive. "@Bside-label.com"Please set to receive emails from "Webshop Inquiry Form"If you can contact us more We will resend your order confirmation email. (others ) ・ There is an error in the registered email address ・ Only smartphone (carrier) is received, PC mail refusal setting ・ Mail folder capacity is full The setting method depends on the used email software, so After checking the help and instructions of the software used software Thank you for setting.
Q. I don't know the order number.
As it is listed in the "Order Confirmation Email" that arrives after your order is completed. Please confirm.
Q. I want to cancel my order.
I will respond to cancellation "Webshop Inquiry Form"Than Add your order numberPlease contact us. * For reply to inquiries I may take about a week If you wish to cancel, please contact us as soon as possible.
* In the case of cancellation after payment ● Credit card We will respond to cancellation. Please contact us from "Webshop Inquiry Form". The timing of the refund depends on the card company you use Please contact your card company. ● Convenience store payment / bank transfer We will refund by transfer. Describe all the following items Please contact us from "Webshop Inquiry Form". ·Financial institution name ·Branch name ・ Deposit events ·account number ·Account holder The transfer fee for refund will be borne by the customer. Please note in advance.
Q. I want to cancel and change the contents.
I'm sorry, but some cancellations / changes after the order is completed (Product content, payment method, delivery method, etc.) cannot be accepted. If you wish to change, please cancel your order and order again. We will respond to the cancellation procedure. "Webshop Inquiry Form"Please contact us more.
Q. I want to know the available payment method.
You can use the following payment service. ● Credit card payment (VISA/JCB/Mastercard/American Express) ● Convenience store payment (Seven -Eleven/Lawson/FamilyMart Ministop/Daily Yamazaki) ● Bank transfer Bank of Mitsubishi UFJ Co., Ltd. Shinsaibashi branch store number 031 Account number 4868736 Joiner Name) Busty Label
Q. I forgot to enter the order number at the time of bank transfer.
Please fill in the following items "Webshop Inquiry Form"Please contact us more. ・ Name of the holder ・ Transfer date ・ Transfer amount ·order number * The instruction number is automatically transmitted after the instructions are completed. Please check it because it is listed. We will send you a complete email as soon as you can confirm. * Please enter the order number to confirm the payment smoothly. * We usually have 2-3 days to confirm payment. If you do not enter your order number We have additional time Please note in advance.
Q. I did not receive a payment confirmation email even though I made a bank transfer.
We have 2-3 days to confirm payment. Regarding the deposit that did not enter the "order number" at the time of payment Because it may take time to confirm payment Please be sure to input. Also, if payment is confirmed smoothly We may contact you directly from the bank you have used. Please note in advance.
Q. When will the product arrive?
We will ship the product within 7 days after confirmation. It will arrive at around 10 days from the time. Please note that the delivery date is not accepted.
Credit payment customers are inserted, If you do not receive the shipping email even after 7 days or more for convenience store payments and bank transfer. I would like to ask you"Webshop Inquiry Form"Than Please contact us.
* Overseas delivery will be shipped within 14 days from the order date.
Q. The shipping notification has arrived, but the product has not arrived.
It will be delivered 2-3 days after the reception of the "Shipping Completion Email". (Depending on the prefecture of the delivery destination, it may be different.) In addition, delivery by Yu -Packet (本 Post) is post posting. Please check the post.
If the product does not arrive even after 3 days or more There may be problems at the time of delivery, so It ’s a strange number"Webshop Inquiry Form"Than Please contact us with the instruction number.
Q. Is it possible to distribute and deliver to the delivery box?
We are sorry, but we cannot respond to detailed specification of the delivery method. Please contact the delivery company.
Q. Is it possible to accept a convenience store?
I am very sorry. Convenience store reception is not supported.
Q. Can I issue a receipt?
If you wish to issue a receipt, please be sure to contact us before the instruction is completed. Please note that it cannot be accepted after completion.
In the remarks column of shopping cart painting ・ Name of your desired ・ The contents of the letter If you can write, we will enclose the receipt.
Q. About product differences/damage/defective/unusual.
Within 7 days after the product arrives Call or"Webshop Inquiry Form"Than (We would appreciate it if you could attach a photo of your product when contacting us from "Webshop Inquiry Form".) We will replace it with a good product at our shipping cost. * If there is no alternative product, we will return the entire product fee. * The following returns are not accepted. ・ Products used once ・ Returns and exchanges for customer's convenience ・ If you are used by yourself and is damaged, dirty, or lost ・ If you return without contact after the product arrives. ・ If you are returned without contact
Q. Can I wrap it?
The service that puts a separate bag on the wrapping and packaging of the product is not provided by Webshop. Please note that only the product will be shipped.
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