FAQ: About accounts and digital point cards

WEBSHOP inquiry formClick hereFrom

Foldable content

Q. I can't create an account.

・There may be a problem with your device.
Please try clearing your device's cache and cookies.
*For information on how to clear your device's cache and cookies
You can check it from here.
If the problem still occurs after you try it, please attach a photo of the error screen etc."WEBSHOP inquiry form"Please contact us.

・An error message may appear temporarily.
You may have received an email from us at the email address you entered, so please check it again.

Q. I can't log in to my account.

It is possible that your account registration has not been completed.
To the email address you entered after creating your account
We will send you a notification email, so
By accessing the WEBSHOP again from there,
Registration is complete.

If you have forgotten your password, please click the button at the bottom of the account login screen.
From "Forgot your password?"
Please reissue it and log in.

Q. I did not receive the password reissue email.

・An error screen may be displayed due to a temporary problem.
・The email address may be incorrect, so please check the email address again.
*If you have set anti-spam mail settings, you may not receive the email.
Please set your settings so that you can receive emails from "@bside-label.com".

Q. No matter how many times I try, it keeps showing up as if the password is incorrect.

Click "Forgot your password?" at the bottom of the account login screen.
Please reissue your password.

*Please confirm before creating a new account.
When creating a password during account registration,
If you use a "half-width double-width space" at the head or back
An error may occur when logging in.
Please create a password using 5 or more half-width characters, including alphanumeric characters.

Q.Is there a fee for membership registration?

Available for free.

Q.What can I do after registering as a member?

・You can check your past purchase history.
・If you use it while logged in,
You will receive 1 point for every purchase of 200 yen (excluding tax).
*Available at both directly managed stores and WEBSHOP.

Q.I want to change my account information (address, email, etc.).

herePlease check.

Q.I want to delete my account.

We will delete your account.
"WEBSHOP inquiry form"Please contact us.

Q. How can I use the points I have accumulated?

・Can be used at directly managed stores and WEBSHOP as ``1 point = 1 yen''.
・At directly managed stores, if you accumulate 500 points, you will receive an original sticker.
You can customize things such as "changing colors" and "changing text."
(There are some stickers that cannot be customized.
Please ask the directly managed store staff for details)
In the future, other than sticker customization
We are planning to prepare new content, so please look forward to it.

Q. Points are not awarded.

Points are not awarded correctly when using a directly managed store.
Or if you would like to add it afterwards
Points can be retrofitted for 30 days from the date of purchase.
*For items without a deadline, points can be awarded indefinitely.
Please contact us from the "Contact Us" page on our website or "Other Inquiries" on the WEBSHOP top page.

Q.What will happen to the points on my paper point card?

We apologize for the inconvenience, but regarding paper point cards,
It ended on the last day of February 2023.
It is not possible to transfer to digital points.
Thank you for your understanding in advance.